Printer Service North Lakes and Strathpine

One district, two halves

The Bruce Highway runs through the middle. North Lakes and Mango Hill sit on the bay side of it, with the shopping and business hub that gave the area its reputation. Strathpine, Lawnton and Petrie follow the Pine River on the other side, older in feel, with the council offices at Strathpine and a university campus at Petrie.

That split matters for us only in the plain way: it decides which way a van heads and when. Gympie Road and the highway fill up at school and commuter times, so a call before the middle of the morning gives us room to plan. Several machines in the district on the one day? Say so, and we group them into a single visit with one price on the phone.

Suburb by suburb

Phone with your suburb if it is not listed here. The district keeps growing and we would rather confirm than guess.

The council and campus end

Offices near Strathpine and Petrie print forms, notices, records and reports on a rhythm set by the working day, and many of them have firm rules about who connects what to a network. We ask first. Nothing of ours goes into your network without somebody telling us it is allowed.

Schools and early learning centres through the district run steadily all term, with a rush at the start and the end of each one. A fault on the first morning is a different problem from a fault in week six, and we plan accordingly.

Between the highway and the river

Trade businesses, small manufacturers, distributors and workshops fill the estates. What they print is job sheets, quotes, delivery dockets, safety records and labels, on machines that live in front offices with heat, dust and boots coming through the door.

Give us the site hours and say whether there is an induction. Shifts can be worked around where it is practical, and we are straight on the phone about what cannot. Zebra and other commercial label printers are routine work, not an exception.

Medical suites, early learning and privacy

A practice machine holds records. Before a part is changed we explain what the machine stores, and we work around reception and your appointment book where we can. A jam at the front counter is seen by every patient in the waiting room, so we keep it short and tidy.

Paperwork stays in the building. Nothing leaves reception with us.

What to have in front of you when you ring

A minute of preparation makes the call faster for both of us.

• The make and model, which are on a label at the front or inside a door.
• The message on the display, word for word.
• When the fault started and what changed just before.
• Your suburb, the estate or street, and whether the machine is in an office, a suite or a shed.
• Whether one person is affected or the whole floor.

Lines busy when you ring? Your call is logged and returned by someone who has read the message first.

A new tenancy deserves a proper first week

Ahead of the first big print run we inspect the paper path, trays and feed rollers, set the paper sizes, and try scanning to email and to a folder from an ordinary desktop. Every computer gets a test page. The settings stay behind on paper, so nobody inherits a guessing game.

A machine carried over from another office also gets its alignment and contacts checked, since a move is when hidden faults surface. Where it was bought makes no difference to us. If a growing business splits across two buildings, photocopier relocation is part of what we do.

Machines we see up here

The newer the office, the newer the fleet: Toshiba e-STUDIO AC models, Kyocera TASKalfa and ECOSYS, Canon imageRUNNER ADVANCE, Ricoh IM C, Konica Minolta bizhub and Sharp, with HP and Brother workgroup printers beside them, and plotters and Zebra label printers at the industrial end. All of it gets repaired, and we have no connection to any maker.

New tenancy, new machine? We supply new photocopiers, A3 photocopiers and refurbished ones. Whatever we sell is warranted, and what that covers is spelled out before you commit.

Repair, replace, or lease

Age alone does not settle repair against replace. We give you the repair figure, a view on how long the machine should last afterwards, and an honest word on whether a new one would be wiser. That advice comes first, and sales come second.

Growing firms sometimes want to spread the cost, and lease, rental and finance are arranged with terms talked through by phone. An old machine with value left can be sold to us, and we collect it.

What goes wrong in a young fleet

Not every fault up here is a worn part, and the list below is roughly the order we meet them in.

• Scan to email set up once, then broken by a change of mail system or internet provider.
• Print drivers on some computers and missing from others, so half the office prints and half does not.
• Feed rollers worn smooth, giving double picks and misfeeds.
• Fuser faults that leave smears or toner that rubs off.
• Dust and heat in a workshop front office.
• Power dips and surges in storm season.

That last one is a regular. A storm can knock the power out for a few seconds, and a copier that was mid job often comes back sulking. Tell us what it is doing now and we talk it through. Often a proper restart and a look at the paper path is all it needs, and when it is not, we say so.

Shared floors and visitor parking

New buildings bring their own small snags. A suite on a shared floor, a lift that has to be booked, a car park where the visitor bays are a walk from the door. Tell us the floor, the suite number and who will meet us, and the technician arrives knowing where to go and carrying the right tools for the machine.

For offices in older premises at Strathpine and Lawnton the problem is different: a copier in a back room with a narrow door, or one wedged beside the stationery cupboard. Tell us if access is tight and we plan for it.

How we quote

Read us the make, the model and the symptom. We tell you what that symptom usually means and what putting it right costs, and the price is fixed on that call with nothing locked in. Cover off and a surprise underneath? We ring before going on.

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