Fuji Xerox printer and copier repairs Brisbane

Where the name went

Dates matter here because they explain what is on your front cover, and why drivers and parts lists use more than one name.

Machines sold before 2021 carry the Fuji Xerox name with product lines such as ApeosPort, DocuCentre and DocuPrint. Newer machines from the Fujifilm side carry the Apeos name. Xerox Corporation is a different, American company that carries on with WorkCentre, VersaLink and AltaLink. If you have a Fujifilm or a Xerox machine, each has its own page here.

Reading a Fuji Xerox label

The line name tells you the job. ApeosPort is a multifunction machine that copies, prints and scans. DocuCentre is another multifunction line name, and many ranges came in both an ApeosPort and a DocuCentre version. DocuPrint is a printer only. After the name comes a Roman numeral for the generation, such as VI or VII, and then a letter and digits. C marks colour. The digits give the speed class.

The generation numeral is the useful part. It tells a technician which parts catalogue and which fault list to open. A C5571 on an ApeosPort VI and a C5573 on an ApeosPort VII are the same size of machine from different eras, and they do not share every part. Ask for the whole label, including the numeral, when you ring.

Machines still common in Brisbane include the ApeosPort VII and DocuCentre VII colour range, with the DocuCentre C3372 that has no ApeosPort twin, the ApeosPort VI range with the C7771, C6671 and C5571, and the single function DocuPrint 5105 d, 4405 d and 3505 d. If yours is older, phone with what it says and we will confirm before booking.

The code in two halves

Fuji Xerox machines show a code as three digits, a dash and three more. The first three name the area and the last three name the fault. Fujifilm publishes the list. Step one is nearly always the same: switch off, wait until the touch screen is blank, and switch on again. If the code returns, we look at the area it names.

A code is a pointer, not a diagnosis. It tells a technician where the machine saw something wrong. It does not always say which part caused it.

Code prefixes we are asked about

These are areas, with a few examples from published lists. The model decides the rest.

The 016 family is not a hardware fault

People see 016 and assume the worst. The 016 group lives in software, network and authentication, and a lot of the codes in it are the machine telling you it could not reach something. DNS that no longer resolves. A clock that has drifted so far from the server that sign in fails. An account the machine uses that has expired or been renamed.

We start on the network side. What changed in the last week. Does the clock agree with the server. Can the machine reach the address it was told to use. If the answer is a setting, we say what it is and who owns it, and you do not pay for a part. If the machine really does have a fault, we find that too.

Parts of a Fuji Xerox that give out

Age shows in the usual spots. Fuser, drum modules, transfer belt and its cleaner, then the feed and separation rollers in every tray and in the feeder. A part on an older machine may look just like the one on a newer machine and still carry another number, and counters are not reset the same way on every model, so the model is pinned down first.

Fujifilm says the consumable product codes stayed the same through the name change, although the packaging changed. That helps if you are ordering toner for a machine that carries the old badge. It does not mean every internal part is interchangeable, and we do not assume it.

The imaging parts are light sensitive. Keep them wrapped and out of window light until they go in. Our technicians arrive with the common wearing parts in the van, which is why most Fuji Xerox repairs finish in one visit.

A short list of things we see on these machines

Not a diagnosis, but where we look first.

• Toner that smears or rubs off, creases and a smell of warm plastic: the 010 area, the fuser.
• A stripe in one colour that repeats down the page: the drum module for that colour, or a print head.
• A document feeder that jams or skews: feeder rollers, then the 005 group.
• A tray that stops the paper at the same point every time: the feed and separation rollers for that tray.
• A finisher that clicks and does nothing: staple cartridge, waste, then docking.
• A scan that stopped after a server change: 016 area and the account the machine uses.

Drivers and the machine that outlived its installer

A common job is also a quiet one. A new computer joins the office and nobody can find the print driver for the old ApeosPort. Fujifilm says drivers developed by Fuji Xerox can still be downloaded, which settles that. What does not settle itself is the question of which driver is right for the model, and whether to use a model specific driver or the universal one.

We try to leave the office better than we found it. If we are on site for a repair and the print queue names are a mess, the address book has twelve dead destinations or the scan to folder account has been sitting on a former employee's login, we tell you. Sometimes we fix it while we are there.

Brisbane offices that still run Fuji Xerox

Councils and schools have a lot of these machines because they were bought on long contracts, and long contracts keep machines in place. In the Ipswich corridor and across Logan we meet ApeosPorts in counters and staff rooms. In the CBD and Milton they turn up in firms that have not changed copier since they moved in. Out at Acacia Ridge and Archerfield they sit in depot offices with grit on the rollers.

The year matters. A machine bought in 2012 has had a lot of Brisbane summers. Heat and humidity age the fuser and rollers, and paper stored in an unconditioned room curls. A storm that cuts power mid job can leave a code at the next start. If your machine has been through flooding or a roof leak, tell us when you ring.

Finding out which generation you have

Not everyone can tell by looking. If the front says ApeosPort VII, the job is easy. If the numeral has worn off, or somebody stuck a company label over it, there are other routes. The model is usually repeated on the touch screen, under the device information page. The serial number plate sits inside the front cover or on the back. A photograph of either, sent to us, is enough to start with.

It is worth the minute. Parts, fault lists and the way a counter is reset all differ from one generation to the next, and a technician who arrives having guessed wrong is a technician who goes back to the depot for the right part.

Fuji Xerox in a council office

Local government is where we meet a lot of these machines. Counters, planning teams, libraries, depots. A machine on a long contract, shared by dozens of people who use it in a hurry and have no reason to love it. They load the wrong paper, they slam the covers, they scan a hundred pages as a single job.

The faults follow the use. Document feeders wear, because the feeder is the part that takes the beating. Staples jam because the cartridge is pushed in crooked. Scan to folder breaks because the folder belongs to a team that was reorganised. None of that is exotic. It is a matter of looking at the feeder rollers, the staple unit and the destination settings in turn, which is the order we work in.

If a council or school has several machines across sites, tell us. We keep a record for each, with the fault, the cause and the part, so a call about the same machine next year starts from that note.

Scanning from an older machine to a newer network

A Fuji Xerox that has been in the same place since 2013 has outlasted two or three rounds of network change. The file server was replaced. The office moved to cloud storage. The mail provider tightened its rules twice. The copier carries on trying to send scans the way it was told to when it was installed.

Older machines may be limited in how they talk to a modern server, and a destination that worked once can quietly stop. We check the machine's settings, test a scan, and find out whether the fault is on the machine or on the server. If the machine needs a setting changed, we change it with your administrator's say so. If the server side needs a change, we tell your IT contact exactly what. And if a machine genuinely cannot talk to what the office has now, we say so plainly, so you can decide.

Heat, dust and ten years of Brisbane

A copier that has spent a decade in Brisbane has lived through ten summers. The fuser has been hot every working day. Paper has taken on damp in February. In a depot office, dust and cardboard fibre have settled on the feed rollers and in the document feeder.

So when we service an older Fuji Xerox we look at those things on purpose. The fuser surface and the connectors that carry its heat. The feed and separation rollers in every tray, for glassy surfaces and grime. The feeder pad. The cooling path and any filters. A machine that has been well looked after in a cool office has a long life. A machine in a sun warmed passage with a leaking window needs a kinder routine.

A visit, from the phone to the test page

You ring with the model and the code. We tell you what that area of the machine usually means and what the repair might involve, and we agree a price on the phone. Nobody is booked until you say yes. If the lines are busy the call is logged and returned.

Our technician turns up with spares that suit that generation and the notes from your call. Someone who uses the machine gets asked what it does, the fault is watched if it will oblige, and only then does a cover come off, one assembly at a time.

The fix is tested on your paper. A copy, a scan to your usual destination, a staple if there is a finisher. We write what we found on the job record. If a part is not on the van, we say what it is and when it can be here, and we do not make promises about timing that we cannot keep.

Consumables for the old badge

A question that comes up often is whether toner still exists for a machine with the Fuji Xerox name. The answer, per Fujifilm, is that consumable product codes stayed the same when the name changed, although the packaging looks different. That helps office managers who keep an order list from years ago.

If you are not sure, read us the model and we will confirm what suits it. Do not buy by colour of box. A toner bought for the wrong generation can fit and still not work, or work and cause a code. That sort of mistake costs more in time than in money.

The finisher that clicks and does nothing

On a Fuji Xerox with a finisher, the stapler is the busiest moving part in the office and the one that gets the least attention. The cartridge runs out, somebody pushes in a new one slightly crooked, the machine tries to staple and does not. The 012 to 014 groups of codes cover that territory, including finisher mechanics, staples and waste, and the booklet and punch units.

The first checks cost nothing. Open the staple unit, look for a jammed staple, seat the cartridge properly, empty the punch waste bin. If a cover looks shut and has not latched, the machine behaves as if the finisher were not there. Only when those are done do we suspect the docking or the stapler itself.

If a finisher faults only on certain jobs, such as booklets or sets of more than thirty sheets, tell us. The pattern narrows the cause before the covers come off.

Colour on an ageing ApeosPort

A colour machine ten years in will have drifted. The cast is warm, or cool, or one colour is weaker than the others. The office has got used to it and then a client comments on a proposal.

The calibration comes first. It costs nothing. If the tint stays, we look at the imaging parts one colour at a time, the drum module in particular, because the 092 group exists for a reason. A streak in one colour that repeats is a drum or a print head problem, and the 061 group covers the LED print head module. A cast across all four is more likely to be paper, the belt or the settings.

Questions we ask on the phone

Ring about a Fuji Xerox and the call goes roughly like this. What does the front say, all of it, numeral included. What does the screen say, word for word, with the three digits, the dash and the other three. When did it start, and what was it doing. Is it one person who is affected or everyone. Has anything changed lately.

Those are not formalities. A 077 code on a machine that only jams in the second drawer is a different job from a 077 code that shows everywhere. A 016 code after a server move is not the same as one that appears after a power cut. People are sometimes surprised that we ask so much before we mention a price. We are collecting the answers that let us give one that holds.

Keep it or replace it

Old Fuji Xerox machines are not automatically finished. A steady old ApeosPort with a worn roller is very often worth repairing. One with a fuser, a drum, a feeder and a finisher fault in the same year may not be.

Because we trade in commercial copiers, a replacement, a trade in or selling the old machine to us can all be discussed. The repair opinion comes first and is not bent by it.

How this page fits with the other two

People search for Xerox, Fuji Xerox and Fujifilm as if they were three firms, and that is how the signs read. In practice, Fuji Xerox is the earlier chapter of what Fujifilm now runs, and Xerox is a separate company whose technology the earlier machines once shared. Fujifilm and Xerox each have a page here, and we repair all three the same way.

Keep reading around Brisbane

Fujifilm repairsApeos and ApeosPort machines, including Fuji Xerox.→Xerox repairsVersaLink, AltaLink, WorkCentre and PrimeLink machines.→Copier error codesHow to read a code and what to note down.→Scan to email not workingScans that never reach an inbox or a shared folder.→Photocopier paper jamsWhy it jams and what to try first.→Commercial printer repairsWorkgroup and desktop laser printers, colour lasers and label printers, repaired at your premises.→Brisbane northsideChermside, Nundah, Virginia, Geebung, Brendale and Strathpine→Printer and photocopier repairsCopiers and printers repaired at the desk where they broke.→